Refund policy

At Evenway, your satisfaction is our top priority. We deliver premium-quality products with utmost care, but if you face any issue, our Refund & Exchange Policy ensures a smooth and fair process.

Returns & Exchanges

  • We accept exchanges for both defective and non-defective products.

  • Customers must contact us within 48 hours (2 days) of delivery to request a return or exchange.

  • Once approved, the product must be returned within the 7-day return window.

  • Returned items must be new, unused, unworn, unwashed, undamaged, with all tags and original packaging intact.

  • A mandatory unboxing video (from the moment the package is opened) must be provided with all return/exchange requests.

  • A restocking fee of ₹200 will be deducted from the refund amount.

Method & Process

  • Returns must be sent by mail.

  • A return label is included in the package (Free).

  • Refunds will be processed within 2 business days of receiving and verifying the returned product.

Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

  • After verification, we will send a replacement or issue a refund at no additional cost.

Exchanges

  • Exchanges are accepted if the product doesn’t fit or if a different size is required.

  • Requests must be raised within 48 hours of delivery, and the product must reach us within the 3-day window and product Exachange cost is 90 Rupees which is pay from the customer.

  • If the requested size is unavailable, we will issue a credit note valid for 30 days.

Cancellations

  • Prepaid orders cannot be canceled.

  • Cash on Delivery (COD) orders may be canceled within 24 hours by emailing us at evenway.help@gmail.com

  • Evenway reserves the right to make the final decision on cancellations.

Non-Acceptance of Returns/Exchanges

We cannot accept returns or exchanges in the following cases:

  • Products used, washed, worn, or damaged by the customer.

  • Dissatisfaction with fabric, texture, or color tone (please review product descriptions carefully).

  • Minor color variations due to screen resolution or lighting (up to 10–12%).

  • Sale or discounted items, which are non-returnable and non-exchangeable.

Contact

For all return, exchange, or cancellation requests, please email us at: evenway.help@gmail.com








Return, Refund & Replacement Policy

We aim to provide the best quality products to our customers. Please read our policy carefully before making a purchase.

Eligibility for Return/Replacement
We only accept returns or replacements under the following conditions:

  • You have received a wrong product, or

  • The product is damaged, or

  • The product is defective

Proof Requirement
To be eligible, you must provide:

  • A clear unboxing video (from opening the package)

  • Supporting photos showing the issue

Time Frame
You must report the issue within 48 hours of delivery. Requests made after this period will not be accepted.

Return/Replacement Process

  1. Contact our support team within 48 hours of delivery

  2. Share your order details along with video/photo proof

  3. Once verified, we will arrange a replacement or return pickup (if applicable)

Refund Policy

  • Refunds are only processed in cases where a replacement is not available

  • Approved refunds will be processed to the original payment method within 5–7 business days

Non-Returnable Situations
We do not accept returns or refunds in the following cases:

  • Change of mind

  • Incorrect product ordered by the customer

  • Minor color/size variations due to screen differences

  • Requests made after 48 hours of delivery

  • Missing proof (video/photos)

Important Note
Please ensure you record a proper unboxing video without cuts. This is mandatory for claim approval.

If you have any concerns, please contact our support team—we are here to help.